Cancelling a Day-Use Hotel Booking: Timing and Steps
Free cancellation at least three full hours before the experience starts (Riyadh time), with a full refund of the amount paid—including tax and after discounts—to the original payment method within 5–10 business days.
Know the deadline for your booking
Free cancellation at least three full hours before the experience starts (Riyadh time), with a full refund of the amount paid—including tax and after discounts—to the original payment method within 5–10 business days. Count back from the experience start time shown on your voucher, not from when you expect to arrive at the hotel. Once the three-hour window has passed, or in a no-show, a refund is not available.
Check the voucher time as soon as your plans change. Do not wait until you are inside the three-hour window or rely on another local time zone; the policy uses Riyadh time.
Submit the request through a secure channel
You can request cancellation through the secure management link in your booking voucher or FUNDIQI's published support channels. Keep the management link private. Save your booking reference and any cancellation confirmation.
If you want to change the date instead, contact support. A change depends on availability and hotel approval, and the new time is not confirmed until confirmed in writing. If a change cannot be made, the original cancellation policy remains applicable.
Understand refunds and exceptions
For an accepted request within the deadline, the full amount paid—including tax and after discounts—is refunded to the original payment method. It typically appears within 5–10 business days, depending on the bank or card issuer; FUNDIQI does not send refunds to another method.
If a hotel cancels a confirmed booking or cannot provide the experience, FUNDIQI initiates a full refund to the original payment method. Emergencies are reviewed individually; submitting a request alone does not guarantee a refund. See the cancellation policy page for full details.